Faculty / Staff Services

CUSTOMER SERVICE REPAIRS
PROCESS FOR ALTERATIONS & RENOVATIONS PROJECTS AND CHANGE IN SPACE USAGE
FREQUENTLY ASKED QUESTIONS
 

Customer Service Repairs: 

• Normal maintenance includes repairs to:

Ø      Windows, screens and doors.

Ø      Plumbing, heating (too hot/too cold) and electrical (switches/receptacles).

Ø      Painting Touch-ups

Ø      Locks and keys.

Ø      Elevators, fire alarms and sprinklers.

Ø      Hanging pictures, furniture repair, floor and ceiling repairs.

Ø      Changing light bulbs and installing air conditioners.

Ø      Minor floor and ceilings repairs.

Requests can be placed by:

1. Call FM Desk @ 2149
2. Send email to fm@stfx.ca

The objective of Facilities Management is to respond to all service calls within 48 hours, or two business days.

Process for Alternations & Renovations Projects and Change in Space Usage: 

Alterations and renovation work includes;

Ø      Patch and paint a complete office/lab.

Ø      Entire floor replacement in an office/lab.

Ø      Add a partition and /or door in an existing space.

Ø      Furniture and drape replacement.

All alternation & renovations should be included in your budget submission by November 30^th prior to St. FX’s next fiscal year.  Any request after budget approval will require the approval of the VP, Finance & Operations.  Requests made after the fact will be assessed and place in a queue based on priority. 

1. Complete and print the APPLICATION FORM
2. Obtain approval from your Academic Vice President via your Department head or Chair Director/Manager
3. Forward approved form to Facilities Management via campus mail or fax to 867-5305
4. Facilities Management will estimate cost of project and forward to Space Committee for review of its merit and rank its priority
5. Decision will be forwarded to VP, Finance & Operation

Once A&R request has been approved by the Space Committee and VP, Finance & Operations, Facilities Management will select a Project Lead who will be your contact throughout the remainder of the project.

Frequently Asked Questions:

 1.  WHAT IS MY CLEANER RESPONSIBLE FOR?

The cleaner working in your building during the week is responsible for all your:

1.      Washrooms

2.      Garbage

3.      Corridors

4.      Stairwells

2.  WHAT ARE THE PRIORITIES FOR MY CLEANERS?

 1^st Priority       Clean washrooms
2^nd Priority      Garbage removal & clean corridors

3.  WHO DO I CONTACT TO REPORT SOMETHING WRONG?

If you experience problems with cleaning or maintenance (such as: broken windows, doors, heaters, locks, or problems with water) make request by: 

1. Call FM Desk @ 2149
2. Send email to fm@stfx.ca

4.  WHO DO I CALL IF I FEEL MY REPORT IS NOT BEING ADDRESSED IN A TIMELY MATTER?

 For cleaning, contact Peter MacDonald, Manager of Custodial Services at 3622

For maintenance requests, grounds and transport requests, contact Shaun Chisholm, Manager of Maintenance at 2235

5.  HOW DO I REQUEST A KEY?

In order to get a key, the KEY REQUEST FORM must be printed, completed and approved by your Department Head.  The form can either be mailed or dropped off to Karen Smith on the 2^nd floor of the Facilities Management building.