Live Help

If you have a quick question for a librarian, you can chat online with a librarian by using the chat box below (also available on the home page of this website).

Chat requires JavaScript.


Live Help Hours during the academic year - September 26 - December 9 2022 and January 9 - April 6, 2023:

Monday - Thursday 10am - 10pm
Friday 10am - 4pm
Saturday No Service
Sunday 4pm - 10pm


Live Help hours during the spring session - April 11 - June 16, 2023

Monday - Friday 10am - 4pm


Live Help is closed:

  • National Day for Truth and Reconciliation (Sept. 30, 2022)
  • Thanksgiving (Oct. 10, 2022)
  • Remembrance Day (Nov. 11, 2022)
  • Christmas Break (Dec. 10, 2022 - Jan. 8, 2023)
  • Nova Scotia Heritage Day (Feb. 20, 2023)
  • Easter (Friday, April 7 - Monday, April 10, 2023)
  • Victoria Day (Monday, May 22, 2023)


About Live Help: Live Help is an online reference service providing library assistance to universities and colleges in Nova Scotia.

For more information, visit:

Live Help Privacy Policy: Novanet Libraries takes patron privacy and confidentiality very seriously and will never disclose your personal information or requests to any external person, body, or institution. Transcripts of chat transactions may be archived and will only be used for aggregate statistical data for quality assurance purposes before they are destroyed. This aggregate data may be used in research about this reference service. That said, this service uses commercial IM products not housed on Novanet servers so do not send sensitive personal information, log-ins, passwords, etc.